Frequently Asked Questions

You can book online at jnclimo.com or by phone at (718) 404-1464. Online bookings are requests until we check availability and accept them. Your reservation is confirmed when we email your confirmation after processing the required payment.

If a price is not shown online, you can request a quote and we will email your trip price. A 30% deposit is required to secure your reservation once your booking is accepted. The remaining 70% is charged to your credit card on file 24 hours before pickup, unless a cash balance has been arranged with our office. Your confirmation will show your total trip price, deposit, remaining balance and payment schedule. We email a receipt after each payment.

Yes, if arranged with our office. The cash balance is due to the chauffeur before service begins. For online bookings, please arrange cash payment before the scheduled card charge. Bookings confirmed less than 24 hours before pickup require full payment unless a cash balance has been arranged.

The 30% deposit is non-refundable when you cancel. If you cancel with at least the required notice, payments above the deposit are refunded. If you paid only the deposit, no refund is due. If we cancel and do not provide the agreed service, we refund all payments for that service, including the deposit.

Sedans, SUVs, stretch limousines, Sprinter vans and Sprinter limousines require at least 24 hours of notice. Minibuses and coach buses require at least 72 hours. These deadlines also apply to weddings, proms, holidays and special events. Late cancellations and no-shows are charged the full reservation price, with prior payments credited.

Email your cancellation request to reservations@jnclimo.com or call (718) 404-1464. We will send written cancellation confirmation. The time we receive your request determines whether it meets the deadline. Contact us if you do not receive written confirmation.

Domestic airport arrivals include 45 minutes from actual landing. International airport arrivals include 90 minutes from actual landing. Other point-to-point pickups include 15 minutes from the scheduled pickup time. Additional waiting is charged after the free allowance ends, at the rate and billing increment stated in your confirmation. Waiting caused by our chauffeur arriving late is not charged to you.

Yes. We track the flight number provided and adjust for early or delayed arrivals. Please tell us about flight changes, cancellations, missed flights or diversions. Airport complimentary waiting is based on the flight’s actual landing time.

Follow the pickup instructions in your reservation confirmation. If you cannot locate your chauffeur, call our office at (718) 404-1464 before leaving the pickup location or arranging another ride.

Your quote or confirmation will state whether tolls, parking, taxes and fees are included. Gratuity is optional unless it is specifically included in your quoted total. If gratuity is included, no additional tip is required. Please let us know if you would like an all-inclusive quote.

Please request planned stops when booking. Extra stops, itinerary changes or additional hours are subject to availability and may affect the price. For hourly bookings, waiting is included within your reserved hours; overtime applies beyond the agreed end time at the rate stated in your quote or confirmation.

Tell us your passenger count and the number and size of your bags so we can recommend a suitable vehicle. Passenger and luggage capacity vary by vehicle. View our fleet at jnclimo.com/fleet/ and confirm capacity with our office before booking.