Terms and Conditions
J&C Limousine Service
These terms explain how reservations, payments, cancellations and transportation services are handled. Please review them before confirming your reservation. Your confirmation identifies the agreed vehicle, itinerary, price and any trip-specific charges.
1 Reservations and trip details
Customers booking online provide credit card information with their reservation request. J&C Limousine Service reviews availability before accepting the booking, charging the required deposit and emailing confirmation. Reservations arranged by phone or email are also subject to availability and confirmation.
Please review your service date, pickup time, locations, itinerary, vehicle, passenger count and any luggage or special requests. For airport transfers, also verify your airline and flight number. Changes are subject to availability and may affect the price.
2 Deposits and payments
A 30% deposit is required to secure your reservation. All deposits are non-refundable for customer cancellations. The price displayed online is the total trip price, not the deposit amount. For online bookings, we charge the 30% deposit when your booking is accepted, and the remaining 70% to your credit card on file 24 hours before scheduled pickup. This payment schedule will be stated in your confirmation.
For reservations arranged directly with our office, the balance may be paid by card 24 hours before pickup or in cash to the chauffeur before service begins. Cash payment for an online reservation must be arranged with our office before the scheduled card charge. For bookings accepted less than 24 hours before pickup, full payment is collected when confirmed unless a cash balance has been arranged. If you pay in full, 30% remains the non-refundable deposit and the remaining 70% follows the refund rules below.
3 Cancellation deadlines
Sedans, SUVs, Sprinter vans, stretch limousines and Sprinter limousines require at least 24 hours of cancellation notice. Minibuses and coach buses require at least 72 hours. Notice is measured backward from the scheduled pickup time on your confirmation. These deadlines also apply to weddings, proms, holidays and special events.
4 Refunds and cancellation charges
All deposits are non-refundable when the customer cancels, regardless of how far in advance cancellation occurs. If you cancel before or at the required deadline, only payments above the 30% deposit will be refunded. If you paid only the deposit, no refund is due. If you cancel after the deadline, the full reservation price is due, with all payments already received credited toward that total. Reservations accepted within the cancellation window follow the same rules. If J&C Limousine Service cancels and does not provide the agreed service, all payments for that service, including the deposit, will be refunded.
5 How to cancel
Send your cancellation request to reservations@jnclimo.com or call (718) 404-1464. We will provide written confirmation. The time we receive your request determines whether it meets the deadline. If you do not receive a cancellation confirmation, contact our office to verify receipt.
Service Policies
6 Airport pickups and waiting time
Please provide the correct airline, flight number and arrival airport. We track your flight and adjust for early or delayed arrivals. Please notify us of flight changes, cancellations, missed flights or diversions. Contact our office if you cannot locate your chauffeur.
Domestic airport pickups include 45 minutes of complimentary waiting from the flight’s actual landing time. International airport pickups include 90 minutes of complimentary waiting from the flight’s actual landing time. Additional waiting charges apply only after the applicable complimentary period ends, at the rate stated in your reservation confirmation.
Other non-hourly pickups, including point-to-point transfers, include 15 minutes of complimentary waiting from the scheduled pickup time. After the applicable free allowance expires, each started 15-minute period is charged as follows: sedan $20; SUV $25; stretch limousine or Sprinter van $30; Sprinter limousine $35. Minibus and coach bus waiting rates are stated in the quote or confirmation. Waiting caused by our chauffeur arriving late is not charged to the customer. For hourly bookings, waiting is included within the reserved hours; overtime applies only beyond the agreed end time.
7 No shows
Do not leave the pickup location or arrange another ride without contacting our office if you cannot find your chauffeur. A no-show occurs when the chauffeur is available at the agreed pickup location and the passenger does not appear or leaves without contacting us. No-shows are charged at the full reservation price, with prior payments credited. Additional waiting, parking or other charges apply only as disclosed for the reservation.
8 Overtime and itinerary changes
Hourly service covers the time and itinerary agreed in your confirmation. Overtime, additional stops, changes to routing and waiting beyond included allowances may incur extra charges. Overtime is subject to vehicle and chauffeur availability. The applicable rate, grace period and billing increment must be disclosed in your quote or confirmation. Please allow enough time for traffic, loading, photographs and planned activities.
9 Tolls parking travel charges and gratuity
Your quote or confirmation will identify whether tolls, parking, taxes and fees are included. Charges already included in the agreed price will not be added again. Additional tolls, parking or travel time resulting from customer-requested changes may be charged as disclosed. Any garage-to-garage or out-of-area travel charge must be stated before booking.
Gratuity is optional unless your quote or reservation confirmation specifically states that it is included. If you request an all-inclusive price, we will clearly state whether gratuity is included. When gratuity is included, no additional tip is required. Each quote or confirmation will state either “Gratuity included” or “Gratuity not included; optional.”
10 Passenger conduct cleaning and damage
Smoking is not permitted inside our vehicles. Passengers must follow the chauffeur’s safety instructions and must not exceed the vehicle’s passenger capacity. Customers are responsible for damage caused by them or members of their party. Excessive mess, spills or other conditions requiring special cleaning may result in cleaning charges. Applicable fees or the basis for calculating them must be disclosed before booking, and any charge will be itemized. Ordinary cleaning is included in the service.
11 Luggage belongings and service disruptions
Please confirm luggage requirements before booking so we can assign a suitable vehicle. Check for personal belongings before leaving and contact our office promptly if an item is missing. Traffic, weather, road closures or vehicle problems may affect service. We will communicate material changes and discuss available arrangements; any change to the agreed vehicle or price will be communicated to you.
12 Questions and policy acceptance
For questions or changes, email reservations@jnclimo.com or call J&C Limousine Service at (718) 404-1464. Please review and accept the payment schedule and terms before payment is processed. These terms apply to reservations booked under this policy; earlier reservations retain their previously agreed terms.